Refund Policy

Last updated: May 3, 2026

1. Overview

At yiteai.com, we strive to provide a high-quality AI creation experience. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made on our platform.

2. Subscription Plans

Subscription plans (Monthly, Quarterly, Annual) are billed in advance. You may cancel your subscription at any time, and you will retain access until the end of your current billing period.

Within 48 hours of purchase: If you have not used any paid features (AI generation, template creation, etc.) after subscribing, you may request a full refund within 48 hours of the original purchase.
After 48 hours: Refunds are generally not available for subscription plans after the 48-hour window, as the digital services have been made available to you.
Annual plans: For annual subscriptions, you may request a prorated refund within the first 14 days if usage has been minimal.

3. Credit Purchases

One-time credit (coin) purchases are non-refundable once the credits have been added to your account. If credits were purchased in error and have not been used, please contact us within 24 hours for assistance.

4. Technical Issues

If you experience technical issues that prevent you from using the service (such as repeated generation failures, account access problems, or billing errors), we will work with you to resolve the issue. If the issue cannot be resolved, we will offer a refund or credit at our discretion.

5. How to Request a Refund

To request a refund, please contact our support team at support@yiteai.com with the following information:

Your registered email address
Order/transaction ID (if available)
Reason for the refund request
Date of purchase

We aim to respond to all refund requests within 3 business days.

6. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider. Please note that processing times may vary.

7. Exceptions

We reserve the right to refuse refund requests in cases of abuse, fraud, or violation of our Terms of Service. Accounts that have been terminated for policy violations are not eligible for refunds.

8. Contact Us

For any questions regarding our refund policy, please reach out to support@yiteai.com.